Know where you stand
Your rights as a solar customer.
Solar was sold to you with a contract, a financing agreement, and a set of promises. The law holds those documents — and the people who sold them — to a standard. Here’s the plain-English version.
You have the right to cancel
For most in-home and door-to-door solar sales, federal and state “cooling-off” rules give you three business days to cancel the contract after signing — no penalty, no reason required. Many homeowners are never clearly told this, or the clock is quietly misrepresented.
You have the right to the truth about savings
If you were shown a projection that your bill would drop and it didn’t, that projection has to have been made in good faith and backed by real assumptions. Guaranteed savings that never materialize can be a deceptive trade practice — especially when the numbers were inflated to close the sale.
You have the right to know what you’re financing
A solar loan, lease, or PPA must disclose its true cost, rate, term, and any fees. You have the right to know if a lien (UCC-1) is being placed on your home, whether a dealer fee was baked into the price, and exactly what you owe. Hidden financing terms are one of the most common grievances we see.
You have the right to a system that works
Equipment and workmanship warranties are part of the deal. A system that was never energized, never inspected, or never worked — or an installer who damaged your roof and walked away — is a breach you can act on.
You have the right to your documents
You’re entitled to copies of everything you signed, the permits pulled, the interconnection paperwork, and any recorded sales calls. If a company won’t produce them, that itself is a red flag — and something the Task Force can pursue.
What counts as a grievance
If any of these describe your experience, you likely have a grievance worth reviewing:
- Misrepresented savings. Your bill went up, not down — the “guaranteed” savings you were promised never existed.
- Hidden liens & financing. A UCC filing, dealer fee, or loan you were never clearly told you were signing.
- Forged or rushed contracts. Signatures, terms, or approvals you don’t remember agreeing to.
- Broken or dead systems. Panels that were never switched on — or never worked from day one.
- Abandoned installs. The company took your money, half-finished the job, and disappeared.
- Roof & property damage. Leaks, cracked tiles, and damage the installer refuses to own.