Privacy Policy · SGT Team

SGT Team (“SGT Team,” “we,” “us”) is a consumer-advocacy organization. This Privacy Policy explains how we collect, use, share, and protect information when you visit sgtteam.net (the “Site”) or contact us — including through our website chat widget.

Information we collect

Information you give us. When you file a grievance, chat with us, or contact us, we may collect your name, email address, phone number, state, details about your solar installer and complaint, and anything else you choose to share.

Information collected automatically. Like most websites, we automatically collect some technical information when you visit — your IP address, browser and device type, pages viewed, and referring page — using standard web logs and analytics/tracking technology (see “Cookies & tracking” below).

Information from the chat widget. If you start a conversation with our chat widget, we collect what you type, along with any contact information (such as your phone number) you provide there, subject to the SMS terms below.

How we use information

To review, document, and pursue your grievance, including contacting your installer, lender, or the relevant regulator on your behalf.
To respond to your messages and requests.
To send you updates about your file by email, phone, or text message (only where you’ve consented — see below).
To operate, secure, and improve the Site.
To comply with legal obligations.

Text messaging (SMS) program

If you opt in to text messaging — for example, through our website chat widget — the following terms apply:

What you’ll receive. Messages related to your grievance file, scheduling, and account updates from SGT Team.
Consent. By providing your mobile number and opting in, you consent to receive text messages from SGT Team at that number, including messages sent using automated technology. Consent is not a condition of purchase or of receiving any service.
Message frequency varies depending on your file and how you interact with us.
Message and data rates may apply, based on your mobile carrier plan.
Opt out at any time by replying STOP to any message. You’ll receive one final confirmation text, and no further messages will be sent unless you opt in again.
Help. Reply HELP to any message for assistance, or contact us at (405) 668-8131 or info@sgtteam.net.
Carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile opt-in information or phone number with third parties or affiliates for their own marketing or promotional purposes.Your number is used only to communicate with you about your own grievance file, and — where necessary to operate the service — with our messaging and case-management platform providers acting on our behalf (see “How we share information” below).

How we share information

We don’t sell your personal information. We share it only:

With service providers who help us operate — our customer relationship / case-management platform (GoHighLevel), our website host, and our website chat and analytics providers — solely to provide the service to you.
With the installer, lender, or regulator relevant to your grievance, as needed to pursue your file.
With a licensed attorney, if your matter is referred for litigation.
When required by law, or to protect the rights, safety, or property of SGT Team or others.

Cookies & tracking

We use a website analytics pixel to understand how visitors use the Site (for example, which pages are viewed). This does not collect the content of your grievance. You can control cookies through your browser settings; blocking them may limit some site functionality.

Data retention

We keep information for as long as needed to review and pursue your grievance, respond to you, and meet our legal and recordkeeping obligations, after which we delete or anonymize it.

Your choices

Opt out of text messages at any time by replying STOP (see above).
Ask us to access, correct, or delete your information by contacting us below.
Decline to provide information — though we may not be able to review your grievance without basic contact details.

Children’s privacy

The Site is intended for adults. We do not knowingly collect information from anyone under 18.

Security

We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective” date above reflects the latest revision.

Contact us

SGT Team
200 S Andrews Ave, Ft Lauderdale, FL 33301
(405) 668-8131 · info@sgtteam.net